Report a Bug

Bug Report

Found a bug?

Help us improve TIW product.

Found a bug, glitch, or something that doesn’t work as expected? Let us know. Your feedback helps us improve stability, compatibility, and the overall experience for every TIW user.

Please include as much detail as possible, such as the product version, WordPress version, steps to reproduce the issue, screenshots, or any error messages you received.

What makes a good bug report? (copy this template)

Product: TIW Dashboard v1.0.0
WordPress: 7.0.1
PHP: 8.2
Theme: Bricks 1.9.8
Active plugins: WooCommerce 8.9, ACF Pro 6.3, Rank Math

Steps:
1. Go to TIW → Login → Enable custom background
2. Upload image 1920x1080
3. Save → reload /wp-login.php

Expected: Background shows
Actual: Blank white, console error 404 for image URL

Console: [add screenshot]
Video: Loom link if possible

Tip: Use Loom 30s video > 10 paragraphs. We watch every video. Agency+ can drop video directly in Slack #bugs channel.

Report a Bug

We’ll email you confirmation with report ID #TIW-XXXX.

Your Name

License Key

Product

Severity

WP Version

TIW Product Version

PHP Version

Theme + Active Plugins (one per line)

Steps to Reproduce

Expected

Actual

Attach Files — Screenshots, Console Log

Choose Images Files

Video / Loom Link

I’ve checked Help Center and Docs — this is not listed as known issue. I can provide staging access if needed (optional, speeds up fix).

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